Revitalized multi-source feedback tool for physicians comes to BC

In 2019, a select group of physicians in BC will participate in a new multi-source feedback program of the Medical Council of Canada (MCC). 

The MCC 360 was launched with the goal of making a significant impact on continuing professional development and in-practice assessment in medicine. Leveraging their expertise in assessment, and building on the Physician Achievement Review tool which was first developed by the College of Physicians and Surgeons of Alberta with the University of Calgary, the MCC aims to mobilize a national movement toward improving medicine and patient care. 

Commonly used to evaluate executives and professionals in areas other than medicine, multi-source feedback involves looking at performance with a 360-degree perspective. At the core of MCC 360 is a set of surveys taken by a statistically significant cohort of physician colleagues, health professional co-workers, and patients, as well as a self-assessment completed by the physician around his or her performance as a communicator, collaborator and professional. The responses are collated and analyzed to yield a report that also contains narrative, open-text feedback from their raters, including patients. Physicians have indicated that those free-text comments are especially valuable in terms of identifying opportunities to improve.

Facilitated by the College, a feedback session will help physicians understand the report and act on their results. 

The program also features a robust research agenda to guide continual investment and improvement in the evaluation tool. 

BC physicians will join a larger cohort of Alberta physicians who are part of the regular program. The MCC is also exploring how physicians can self-select even if they are not participating through a college, with the opportunity to earn continuing professional development credits. 

The MCC is looking to offer the program through regional health authorities and hospitals. 

For more information on MCC 360, click here.

Article revised October 5, 2018