Volume 9 | No. 2 | Mar / Apr 2021

24/7 helpline for practitioners who treat patients with addictions

Mobile phone


A 24/7 helpline launched last year is providing live, in-the-moment addiction medicine support to practitioners while they are treating patients.

The helpline is staffed with addiction medicine experts from across the province who are available to provide rapid telephone consultation to physicians, nurse practitioners, nurses, pharmacists, and midwives to help improve the delivery of lifesaving, evidence-based addiction care in real-time. Consultation can include support in screening, assessment, treatment and management of substance use and substance use disorder(s).

Dial 778-945-7619 to reach the 24/7 addiction medicine clinician support line.

Note that the support line does not provide:

  • Appointment booking
  • Residential treatment referrals or personal clinical care for community members
  • Arranging for laboratory or diagnostic investigations
  • Patient care transfer
  • Clinical consultation for inquiries unrelated to substance use
  • Coordination of prescribing and pharmacy services