Volume 10 | No. 3 | May / Jun 2022 query_builder 2 minutes

Registrant support coaching―a new offering to assist in applying College standards and guidelines

Mobile phone


Registrants are expected to read, be familiar with, and abide by College practice standards and professional guidelines. As there is not a standard or guideline for every situation in medical practice, registrants are also expected to follow the CMA Code of Ethics and Professionalism, and use their professional judgement to act in the best interest of the patient.

From time to time, registrants reach out to the College to seek clarification on a standard or guideline, or to request help applying them in a particular situation.

The College is offering a new service to assist registrants who require support in applying College standards and guidelines to their practice—registrant support coaching. Two registrant support coaches are available on an appointment basis. 

The registrant coaches serve as “thinking partners” to guide and support registrants as they navigate a situation in medical practice, apply relevant standards and guidelines, identify resources, and arrive at their own solution and plan of action. The goal is to have a more proactive, supportive approach before arriving at a situation of unintentional patient complaints. 

It is important to note that the registrant support coaches are not representatives of the College. As professional coaches, they cannot give advice, nor can they approve or endorse a registrant’s proposed plan of action. Similarly, registrant support coaches cannot advise in employment or contract matters, assist in registration or complaint processes, or act in the event of a duty to report case.

For matters unrelated to College standards and guidelines, registrants should continue to contact the College directly to speak with the appropriate department. 

Meet the registrant support coaches

Dr. Peter Bowen-Roberts’ medical career included 30 years of family practice in a rural setting and ten years as a hospitalist. He also has extensive experience teaching physicians, medical students, residents, and nurses as an associate professor at UBC. Since attending Royal Roads University for professional coaching training in 2016, Dr. Bowen-Roberts has been coaching physicians, executives, and teams, with a focus on physician wellness and mentoring. He holds certification with the International Coaching Federation.

Dr. Willa Henry practised as a family physician in BC and Ontario from 1985 to 2017. She also worked as program director of the UBC family practice programs from 2011 to 2017. Since retiring from clinical practice, Dr. Henry studied professional coaching at Royal Roads University. She is certified with the International Coaching Federation at the ACC level and has completed advanced courses in global coaching and team coaching. As a coach, she primarily works with physicians, residents, and medical students.

Booking an appointment

Registrants can book a 30-minute phone appointment with a registrant support coach online via Jane. 

  1. Go to the College’s online booking site: cpsbc.janeapp.com.
  2. Select “Registrant Support Coaching.”
  3. View all upcoming available appointments and select a time.
  4. Create an account by providing your first name, last name, email, and phone number.
  5. You will receive an email confirming your appointment.
  6. You will also receive a separate email with a link to an online intake form. Please complete the intake form at least one day before your appointment.
  7. At the scheduled appointment time, the registrant support coach will call you using the phone number provided during booking.