Filing a complaint

How a complaint is investigated

Once we receive your complaint, we will send you a letter explaining the next steps.

We do a preliminary review that includes:

• ensuring that your complaint meets basic criteria
• sending a copy of your complaint to the physician or surgeon
• asking the physician or surgeon for a written response and a copy of relevant medical records
• conducting an investigatory interview with the physician or surgeon, if warranted

You will get a copy of the physician or surgeon's response. You may send us more information after you read this response. In some cases, we may not share the full response or parts of it.

We try our best to review and resolve complaints as soon as we can. Some investigations take more time as we collect all the necessary information for a thorough, transparent, and fair review.