Clinical care and conduct complaint
Most complaints submitted to CPSBC deal with a physician or surgeon’s clinical decision-making or the way a patient has been treated. Below is a guide on how our process works for clinical care and conduct complaints.
How a complaint is investigated
Once we receive your complaint, we will send you a letter explaining the next steps.
We do a preliminary review that includes:
- sending a copy of your complaint to the physician or surgeon
- asking the physician or surgeon for a written response and a copy of relevant medical records
- gathering information from other physicians or surgeons who may be involved
- gathering information from subject matter experts when needed
You will get a copy of the physician or surgeon's response. You may send us more information after you read this response. In some cases, we may not share the full response or parts of it.
We try our best to review and resolve complaints as soon as we can. Some investigations take more time as we collect all the necessary information for a thorough, transparent, and fair review.
