Clinical care and conduct complaint
Most complaints submitted to the College deal with a registrant’s clinical decision-making or the way a patient has been treated. Below is a guide on how our process works for clinical care and conduct complaints.
How to submit a complaint
Members of the public and health-care professionals can make a complaint against a College registrant. Here are some things to note when filing a complaint.
- Complaints must be submitted in writing through mail, email or fax. We recommend using our complaint form.
- We need the patient’s date of birth and personal health number if possible.
- Complaints must include the signature of the person filing the complaint.
- If a complaint is submitted on an adult patient’s behalf, the patient must provide signed consent through the College’s Authorization for Representation form.
- Relevant documentation such as a power of attorney or executor statement must be provided if a patient is unable to provide consent.
- We will accommodate anyone who is physically unable to communicate with us in writing.
We will investigate complaints submitted without a patient’s consent if it falls under our mandate to protect the public. However, the details and outcomes of these investigations will not be provided to the person filing the complaint. This is to protect the patient’s confidential health information.
Once we receive your complaint, we will send you a letter by mail explaining the next steps.
We need it in writing
To protect patient privacy and ensure confidentiality, the College does not accept complaints by telephone. A complaint must be sent to the College in writing with a handwritten signature.