Clinical care and conduct complaint
Most complaints submitted to the College deal with a registrant’s clinical decision-making or the way a patient has been treated. Below is a guide on how our process works for clinical care and conduct complaints.
How to submit a complaint
Members of the public and health-care professionals can make a complaint against a College registrant. Here are some things to note when filing a complaint.
- Complaints must be submitted in writing through mail, email or fax. We recommend using our complaint form.
- We need the patient’s date of birth and personal health number if possible.
- Complaints must include the signature of the person filing the complaint.
- If a complaint is submitted on a patient’s behalf, the patient must provide signed consent through the College’s Authorization for Representation form.
- Relevant documentation such as a power of attorney or executor statement must be provided if a patient is unable to provide consent.
- We will accommodate anyone who is physically unable to communicate with us in writing.
If a patient is personally unable to make a complaint, next of kin or a representative may bring a matter forward in some circumstances if it serves the public’s interest. Whether a patient’s personal health information will be accessible to their representative will depend on privacy legislation and is fact-specific.
Once we receive your complaint, we will send you a letter by mail explaining the next steps.
We need it in writing
To protect patient privacy and ensure confidentiality, the College does not accept complaints by telephone. A complaint must be sent to the College in writing with a handwritten signature.