Filing a complaint

Complaint about clinical care or conduct

All physicians and surgeons who are licensed to practise in British Columbia are licensees of CPSBC. We investigate all complaints against licensees.

Most complaints submitted to CPSBC deal with a licensee’s clinical decision-making or the way a patient has been treated.

How to submit a complaint

Submit a complaint on your own behalf or on behalf of someone else. If submitting on behalf of someone else, include their consent by completing the Authorization for Representation form. If the patient is unable to provide consent, a representation agreement is required.

Requirements

Complaints must be submitted in writing through mail, email or fax.

• We recommend using our complaint form.
• Complaints must have the signature of the person filing the complaint.
• Complaints must have the patient’s date of birth and personal health number.

Once we receive your complaint, we will send you a letter explaining the next steps.