Report lost or stolen prescription pad
Report a lost or stolen duplicate prescription pad
If a prescription pad or a script within a pad is lost or stolen, contact the College immediately.
Each duplicate pad is personalized to an individual registrant and numerically tracked. The drug programs staff can assistant you with finding the pad-specific information that you will need to provide to the Ministry of Health.
Call the College immediately
Call the College’s drug programs at 604-733-7758 extension 2629 for next steps. If you are dealing with a forgery send a copy of the forgery if possible.
Privacy breach and theft
If the lost/stolen pad contained patient-specific information (e.g. blue carbon copies retained in book), contact the Office of the Information and Privacy Commissioner at 1-800-663-7867 to report the potential privacy breach.
If the pad was stolen, consider contacting local law enforcement as well as the Canadian Medical Protective Association (CMPA) at 1-800-267-6522.
A PharmaNet FanOut is a notification sent to all pharmacies within a specified area. FanOut messages can be issued for lost or stolen prescription pads.
Ministry of Health is responsible for conducting the PharmaNet FanOut
To report a lost or stolen prescription pad for FanOut, prescribers must phone PharmaNet Support Services at 1-844-660-3200 and provide the following information:
- prescriber’s name
- prescriber’s location
- prescriber’s licence number
- folio numbers (can be obtained by calling the drug programs department at 604-733-7758 extension 2629)
- contact information
The PharmaNet Support Services phone line is answered during standard work hours (Monday to Friday, 8:30 a.m. to 4:30 p.m.). Prescribers may leave a voice mail message at any time with the information outlined above. PharmaNet Support Services will issue a FanOut to pharmacies within one business day.
A person reporting a lost or stolen prescription pad must be a registrant of the College of Physicians and Surgeons of BC, the College of Dental Surgeons of BC, the BC College of Nurses and Midwives, or the College of Pharmacists of BC.
The following issues will not be communicated via FanOut, except in exceptional circumstances:
- prescription forgeries
- pharmacy robberies
- impersonation of a health-care provider or insurer to seek personal information
- prescribers cancelling prescriptions
- lost prescriptions
- tracking missing persons or persons of interest in criminal investigation
PharmaNet Support Services may review critical information about issues other than lost or stolen prescription pads on a case-by-case basis.
Request physician prescribing profile
One of the best ways to determine if any unauthorized prescriptions have been dispensed is to request a practitioner prescribing profile (PPP). This will allow a registrant to review all controlled prescriptions filled under their CPSID.
To request a PPP, please submit the request in writing to email@example.com or via fax at 604-733-1267. Provide a fax number or address where the profile can be sent.
As this report contains confidential information, it can only be sent via fax or courier mail.